Terms & Conditions

All Orders are subject to product acceptance and availability.

AMJ PEARLS offers only those products for sale that are in stock and available for dispatch from our distribution centre. If for any reason, the products that you order are out of stock or subject to a delay, then we will try to contact you at the email address you provided when placing your order.

In case we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. And we will not supply a substitute product without your approval.

Please note that at times, we may not be able to process selected merchandise due to production problems or quality check issues identified when we receive this merchandise into stock. Under these circumstances, you will be duly notified by email and your advance payment duly refunded to your credit card within thirty days of intimation that your merchandise has become unavailable.

Also, please be informed that on occasions, certain products that have high demand will sell out and be unavailable. You will be intimated of the same and should the item again become available later, your order will be processed.

Order Acceptance

Once you have made your choice and your order has been placed, you will receive an email from us acknowledging your order details. However, this E Mail is NOT an acceptance of your order.

The acceptance of your order will be fulfilled when we dispatch the goods to you, unless you cancel your order in accordance with our Cancellation Policy. We reserve the right not to accept your order under the following circumstances:

  • Where we are not able to obtain authorization for payment.
  • Where the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn. Also, where we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
  • Please note that the content of our web site is presented, "as is", and we do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our web site, and withdraw any part of our site or to update product information at any time if we consider it necessary.

We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site. Whether or not that merchandise has been sold, by removing, screening or editing any materials or content on the site, by refusing to process a transaction or unwinding or suspending any transaction after processing

Payment

Prices shown on the site are in Indian Rupees and are inclusive of VAT.

All prices and offers remain valid as advertised from time to time. The price of a product displayed on the website at the time the order is accepted and will be honored.

In case you are buying from outside INDIA, you will need to incur carriage costs and any duties levied by the jurisdiction to which you have specified delivery. The final price for overseas customers will be calculated in accordance with the exchange rate that is applicable on the day your credit card company processes the transaction.

You can make Payment securely online with Visa, MasterCard, American Express, all of which are accepted. Please make sure that the credit/debit card that is being used must be yours and be aware that all credit/debit cardholders are subject to validation checks and authorization by the card issuer.

In case the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order. In such an event, we reserve the right to cancel your order.

By submitting an order to us online, you represent and warrant that the payment details provided on your order are valid and correct and that the payment will be made in full when your order is accepted and processed by us.

All reasonable care has been taken by us to make our Site as secure as possible. All credit card transactions on this site are processed using a secure payment gateway. When your order is placed, the credit card numbers are encrypted using 128 bit encryption, which is PCIDSS compliant. They are only decrypted after they reach our computer and are not visible in clear text either on the web site or our customer database.

Please note that technology and the online environment are both unpredictable and as such we do not make any promise that our Website will be uninterrupted or entirely error free, or free of viruses or bugs or compatible with any other software or material. You agree that you access our Website entirely at your own risk and we remain not responsible to you if we are unable to provide our Internet services for any specific reasons that are beyond our control.

Delivery

We deliver your chosen items to the place and person of your choice, in perfect condition and in the quickest possible time. Most orders are dispatched within 7 working days from your order receipt subject to credit clearance, address verification and items availability. You will be intimated in case there is any delay in dispatch or if the items are out of stock.

Please state as delivery address an address at which you will be available in person, this could be your home or work address. In case you may not be at home when parcel is delivered, our courier will leave a catalog card and you can collect your parcel from the courier’s office or intimate them to deliver it to you.

Orders In Transitr Insurance

We insure each purchase during the time it is in transit until it is delivered to you. On your part, you will need to sign for any goods delivered and following which the responsibility for your purchased goods passes on to you.

Tracking Your Orders In Transit

You can check the current status of your shipment by emailing us at orders@amjpearl.com and forwarding us your unique tracking number which we will have provided you earlier by email. We will then track your shipment on your behalf.

We will store a record of your transactions for a minimum of six months. Please note that for your security, only a record of your transaction is kept at our office or stored online. However your credit card details will not be held at our office or our web site.